Terms of Service

1. Who We Are

InfinityStorm Systems helps local service businesses simplify booking, client communication, follow-up, CRM organization, reminders, review requests, missed-call text-back, rebooking, reporting, and automation.

Services are provided for business or commercial use and are not intended to be purchased primarily for personal, family, or household use.

2. Website Use

You may use our website for lawful business and informational purposes only.

You agree not to:

• Interfere with the operation or security of the website
• Attempt unauthorized access to accounts, systems, or data
• Submit false, misleading, fraudulent, or impersonated information
• Upload malicious code, files, scripts, or harmful content
• Use automated tools to scrape, overload, or disrupt the website
• Violate applicable law, platform rules, or third-party rights
• Use the website for unlawful, abusive, deceptive, or harmful activity

Website content is provided for general informational purposes. Visiting the website, submitting a form, or booking a call does not by itself create a client relationship.

A client relationship begins only after InfinityStorm accepts the engagement, the applicable agreement requirements are completed, and any required initial payment clears.

3. Services

Depending on the selected plan, approved Add-Ons, and written scope, InfinityStorm may provide services such as:

• Websites, landing pages, and related online pages
• Booking pages, calendars, forms, signatures, and booking flows
• CRM setup, inquiry and booking dashboards, and pipeline organization
• Missed-call text-back and supported communication tools
• SMS, email, confirmations, reminders, and follow-up automation
• Review requests and rebooking reminders
• Payment or deposit connections using supported third-party providers
• Client onboarding systems and support workflows
• AI-assisted communication features where included and available
• Reporting, technical improvements, and approved optional Add-Ons

Specific deliverables, limits, prices, timelines, quantities, and included features are governed by the selected plan and applicable written agreement.

The availability of any feature depends on the selected plan, approved Add-Ons, technical compatibility, provider availability, account approval, required usage funding, and applicable written scope.

A feature is not included merely because it appears during a demonstration, is supported by a third-party platform, was discussed as a possibility, is technically possible, or is used for another client.

4. Scope, Implementation & Changes

4.1 Scope

Each plan or project has its own scope. Work outside that scope may require a separate quote, accepted Add-On, written change order, revised timeline, plan upgrade, or other written approval.

InfinityStorm may decline work outside the agreed scope.

4.2 Standard Configuration

Services generally use InfinityStorm’s standard templates, website frameworks, workflows, automations, forms, supported connections, and configuration methods unless custom work is separately purchased.

4.3 Typical Implementation Timeline

Typical implementation is approximately seven to fourteen business days after InfinityStorm receives the required initial Setup Fee payment or approved first installment, complete onboarding information, requested content, required account access, required approvals, and required third-party verification.

This is an estimate, not a guaranteed deadline.

4.4 Delays

Client delays, incomplete onboarding, missing content, missing access, changed direction, delayed approvals, unpaid balances, third-party verification, carrier registration, domain or DNS work, payment-provider review, platform approval, integration review, outages, and other events outside InfinityStorm’s reasonable control may extend implementation.

Client-caused delays do not automatically move the Included Period or recurring Billing Date.

4.5 Launch-Ready Status

A system is Launch-Ready when the included build and configuration are complete, the system has been made available for client review, the included revision process is complete or ready to proceed subject only to client review or approval, and included launch preparation is complete.

Client approval may be required before final Launch, but client delay, optional enhancements, changed preferences, or noncritical revisions do not prevent the system from reaching Launch-Ready when the applicable requirements have otherwise been completed.

4.6 Revisions and Change Requests

Plans may include one reasonable prelaunch revision round for included deliverables. Additional revisions, new pages, redesigns, new features, custom automations, custom integrations, advanced routing, added locations, additional calendars, extensive copywriting, advertising, ongoing SEO, advanced analytics, repeated training, or other out-of-scope work may require additional fees.

5. Pricing & Payment

5.1 Fees

Clients agree to pay the applicable Setup Fee, Membership Fee, accepted Add-On fees, Usage Charges, approved Pass-Through Costs, applicable taxes, and other properly documented charges associated with their selected services.

5.2 Setup Fee

Unless otherwise documented in writing, the Setup Fee is due in full at signup or checkout. The Setup Fee is the same whether the client selects monthly or annual Membership billing.

InfinityStorm will not begin substantive implementation until the applicable agreement has been accepted and the required initial Setup Fee payment has been received.

5.3 Included Period

The first 30 consecutive calendar days of Membership are included, beginning when InfinityStorm receives the required initial Setup Fee payment.

No recurring Membership Fee is charged for the Included Period. The Included Period does not make the Setup Fee free, create a free trial, make payment dependent on satisfaction, or make payment dependent on business results.

5.4 First Recurring Charge

The first recurring Membership Fee is generally scheduled for 30 calendar days after InfinityStorm receives the required initial Setup Fee payment.

The exact Billing Date and amount shown in the applicable checkout confirmation, payment receipt, invoice, payment link, or other authorized billing record controls.

For annual Membership, the full annual Membership Fee is charged on the first recurring Billing Date.

5.5 Approved Split Setup Fee

InfinityStorm may approve a split Setup Fee in writing. When approved, the first installment is due at signup or checkout and the remaining installment becomes due when InfinityStorm issues written notice that the system is Launch-Ready.

A client-caused delay after Launch-Ready does not delay the remaining installment.

A split Setup Fee does not reduce the total Setup Fee, change Membership pricing, create financing, or make payment dependent on results.

5.6 Recurring Billing and Automatic Renewal

After the Included Period, monthly Membership automatically renews for successive one-month terms and annual Membership automatically renews for successive one-year terms unless properly canceled.

By authorizing recurring billing, the client authorizes InfinityStorm and its payment processor to charge the payment method on file for the selected Membership Fee, accepted Add-Ons, approved Usage Charges, approved Pass-Through Costs, applicable taxes, and other properly documented amounts.

Clients must maintain valid and current payment information.

5.7 Failed Payments and Suspension

Clients must promptly correct failed or declined payments. InfinityStorm may use ordinary billing notices and retry attempts.

InfinityStorm may suspend or limit affected services when an undisputed amount remains overdue, required usage funding is unavailable, or suspension is reasonably necessary because of a provider, security, legal, or compliance requirement.

Suspended services may be restored after the issue is corrected and valid overdue amounts are paid, subject to provider availability and any required reconfiguration.

No reactivation fee applies unless separately disclosed and accepted in writing.

5.8 Usage Charges and Pass-Through Costs

Clients are responsible for Usage Charges and approved Pass-Through Costs unless expressly included in writing.

These may include phone numbers, call minutes, SMS, email, artificial intelligence, communications, transcription, A2P and carrier fees, domain registration or renewal, payment-processing fees, advertising spend, third-party software, optional integrations, and provider charges.

Features may be paused when required usage funding or an agreed prepaid balance is unavailable.

5.9 Taxes

Clients are responsible for sales, use, excise, telecommunications, or similar taxes that InfinityStorm is required to collect, excluding taxes based on InfinityStorm’s net income.

6. Refunds & 7-Day Launch Assurance

6.1 Work Begins

Work Begins when InfinityStorm first performs substantive client-specific implementation activity.

This may include reviewing completed onboarding information for implementation, client-specific planning, account provisioning, configuration, template customization, website work, workflow or automation work, connection or integration work, testing, content or data work, or incurring an approved client-specific third-party cost.

Routine sales discussions, quoting, scheduling, or merely sending onboarding materials do not constitute Work Begins.

6.2 Setup Fee Before Work Begins

If a client cancels before Work Begins, Setup Fee amounts already paid will generally be refunded, less properly disclosed and legally permitted nonrefundable payment-processing costs. Any unpaid Setup Fee installment will be canceled.

6.3 Setup Fee After Work Begins

Once Work Begins, the Setup Fee becomes nonrefundable except where required by law, expressly provided for an approved split Setup Fee, or expressly agreed in writing.

6.4 Split Setup Fee Treatment

• Cancellation before Work Begins generally results in refund of the first installment and cancellation of the second installment.
• Cancellation after Work Begins but before Launch-Ready leaves the first installment earned and nonrefundable and cancels the second installment.
• Once Launch-Ready is reached, the remaining installment becomes due and nonrefundable except where required by law or expressly agreed in writing.

6.5 Membership Fees

Monthly and annual Membership Fees are generally nonrefundable and are not prorated for partial periods or unused time.

Exceptions may apply where required by law, caused by a documented InfinityStorm billing error, or approved by InfinityStorm as a written service credit.

6.6 Usage and Third-Party Costs

Usage Charges and Pass-Through Costs are nonrefundable once incurred, except where required by law or caused by a documented billing error.

6.7 7-Day Launch Assurance

The Launch Assurance begins when InfinityStorm provides written notice that the included system is live or ready for use.

The client has seven calendar days to report in writing an included feature that materially fails to work as described for the selected plan. The client must provide reasonable details and access needed to investigate.

InfinityStorm will make commercially reasonable efforts to diagnose and correct a verified material defect within a commercially reasonable period. InfinityStorm may use a reasonable workaround where a direct correction is unavailable.

The Launch Assurance does not cover:

• Preferences, changed direction, or out-of-scope requests
• Missing, delayed, or inaccurate client information
• Client misuse or unauthorized changes
• Unsupported connections or integrations
• Third-party outages, decisions, or policy changes
• Carrier or messaging filtering
• Registration, verification, or approval delays
• Payment-provider issues
• Domain or DNS delays
• Exhausted usage balances
• Client equipment or internet problems
• Business results outside InfinityStorm’s control

The Launch Assurance is a correction commitment. It is not a free trial, satisfaction guarantee, refund guarantee, fit guarantee, uptime guarantee, service-level agreement, or guarantee of business results.

The seven-day period is the period for reporting an issue and is not a guaranteed correction or resolution timeframe.

7. Cancellation, Termination & Offboarding

7.1 Cancellation Before the First Billing Date

A client may cancel Membership by written notice received before the first recurring Billing Date. When timely notice is received, the first recurring Membership charge will not be made.

Cancellation does not reverse the Setup Fee after Work Begins.

7.2 Monthly Membership Cancellation

After recurring monthly billing begins, a client may cancel by providing written notice at least seven calendar days before the next Billing Date.

If timely notice is received, the next monthly renewal will not be charged. If notice is received fewer than seven calendar days before the next Billing Date, that charge may process and cancellation may take effect before the following Billing Date, subject to applicable law.

7.3 Annual Membership Cancellation

After recurring annual billing begins, a client may cancel by providing written notice at least 30 calendar days before the annual renewal date.

If timely notice is received, the annual Membership will not renew. If notice is received fewer than 30 calendar days before renewal, the scheduled renewal may process and cancellation may take effect at the end of the renewed annual term unless InfinityStorm confirms a different effective date in writing or applicable law requires otherwise.

7.4 Cancellation Method

Cancellation requests must be sent in writing to [email protected] .

The request must reasonably identify the client and state that Membership should be canceled. InfinityStorm will provide written confirmation of receipt.

7.5 Effect of Cancellation

Cancellation stops future renewals when effective. It does not automatically refund the Setup Fee, Membership Fees already charged, Add-On fees, Usage Charges, Pass-Through Costs, taxes, or amounts already incurred or performed.

Agency-managed websites, CRM access, automations, calendars, messaging tools, artificial-intelligence tools, dashboards, hosting, and related services may be disabled or removed after the effective cancellation date.

7.6 Standard Exports and Offboarding

During the 30 calendar days following the effective cancellation date, InfinityStorm will make agreed standard exports reasonably available, subject to available platform and provider tools.

Standard exports generally include a contact export and website content or copy where applicable. Export format depends on available platform and provider tools.

Standard exports do not automatically include InfinityStorm templates, snapshots, reusable workflows, automations, prompts, internal documentation, proprietary configurations, provider-owned assets, or other Agency Assets.

Agency-managed websites and hosted pages may be removed or disabled after Membership ends.

InfinityStorm may permanently delete remaining client data under its control after the 30-day offboarding period, subject to legal, billing, dispute, security, backup-cycle, and third-party retention requirements.

7.7 Domains, Phone Numbers and Provider Accounts

Accounts already owned by a client remain the client’s accounts. Domains purchased through a client sub-account are purchased on behalf of the client. Phone numbers provisioned for a client are intended for the client’s business use.

Release, transfer, or porting remains subject to technical availability, provider procedures, identity verification, payment status, applicable fees, and third-party restrictions.

InfinityStorm cannot guarantee recovery or transfer of expired, suspended, restricted, disconnected, or otherwise unavailable assets.

8. Client Responsibilities

Clients are responsible for providing accurate information, timely approvals, required access, valid credentials, and all materials reasonably needed to complete the selected scope.

This may include:

• Business details and contact information
• Service descriptions, pricing, policies, and availability
• Photos, logos, branding, and approved content
• Domain and DNS access
• Calendar rules and booking requirements
• Payment-processor access
• Google Business Profile or connected-platform access
• Customer lists and documented consent records
• Timely review, feedback, and approval

Clients are responsible for their own products, services, business operations, customer communications, customer lists, advertising, review practices, pricing, policies, legal disclosures, and compliance with applicable laws and platform rules.

Clients agree not to use InfinityStorm systems to:

• Send spam or unlawful communications
• Contact people without required consent
• Upload purchased, scraped, or unlawfully obtained lists
• Ignore STOP, unsubscribe, suppression, or removal requests
• Manipulate, purchase, gate, or falsify reviews
• Publish false, misleading, infringing, or deceptive content
• Violate privacy, advertising, consumer-protection, or platform rules
• Engage in unlawful, abusive, harmful, or fraudulent activity

InfinityStorm does not provide legal, tax, accounting, accessibility, healthcare-compliance, TCPA, CAN-SPAM, privacy, advertising, or regulatory compliance advice unless separately agreed in writing.

9. SMS, Email & Communications

9.1 Inquiry and Account Communications

By submitting a form, booking a call, completing checkout, or providing contact information, you agree that InfinityStorm may contact you about your inquiry, appointment, project, account, services, billing, support, onboarding, and related business matters.

9.2 Optional Marketing Communications

If you separately opt in to marketing communications, you may receive recurring messages by text, phone, email, or other communication channels. Message and data rates may apply.

Consent to marketing communications is not a condition of purchase.

9.3 Opt-Out Instructions

You may opt out of SMS messages by replying STOP and may request help by replying HELP.

You may opt out of marketing emails using the unsubscribe link or instructions included in the email.

Transactional, account-related, billing, support, security, or other nonmarketing communications may still be sent where permitted by law.

9.4 Client Messaging Responsibilities

Clients using InfinityStorm-provided calling, SMS, email, review, reactivation, or automated-communication features are responsible for:

• Obtaining legally required consent
• Using lawful and properly sourced contact lists
• Identifying the sender appropriately
• Following quiet-hour and content requirements
• Maintaining consent and opt-out records
• Honoring STOP, unsubscribe, suppression, and removal requests
• Following carrier, provider, and platform rules

Message delivery is not guaranteed. Carriers, filters, providers, and recipient settings may delay, block, filter, or reject communications.

10. Third-Party Platforms & AI-Assisted Features

10.1 Third-Party Platforms

Our services may rely on third-party software, carriers, registrars, payment processors, artificial-intelligence providers, communication providers, hosting providers, platforms, APIs, integrations, analytics providers, and other service providers.

Third-party providers control their own availability, uptime, security, pricing, policies, features, APIs, approvals, data access, account actions, and continued operation.

InfinityStorm is not responsible for third-party outages, bugs, downtime, pricing changes, policy changes, feature removal, API changes, account suspensions, provider rejections, message filtering, carrier blocking, payment-processor holds, domain or DNS issues, software limitations, or approval delays.

10.2 Connections and Integrations

InfinityStorm does not promise that every booking, payment, phone, website, Google, social-media, or other system can be connected.

Where a requested connection is unavailable or unsupported, a practical alternative may include a booking link, file import, notification, simpler handoff, or manual process.

10.3 AI-Assisted Features

Some plans may include AI-assisted chat, call handling, messaging, follow-up, drafting, summarization, routing, or other approved business tools.

Artificial-intelligence tools assist the client’s team and do not replace client judgment, supervision, review, or responsibility.

AI features are not human employees, guaranteed sales agents, legal advisors, financial advisors, medical advisors, veterinary advisors, or other licensed professionals.

AI output may be inaccurate, incomplete, delayed, unexpected, inappropriate, or inconsistent.

Clients are responsible for reviewing and approving business-specific information used by AI tools, including services, pricing, policies, frequently asked questions, booking rules, cancellation policies, hours, deposits, and customer-facing responses.

Artificial-intelligence features may be modified, limited, paused, or removed because of provider changes, platform rules, usage funding, technical limitations, security concerns, or compliance concerns.

11. Ownership & License

11.1 Client Content

Clients retain ownership of their own business content, including client-provided logos, photos, service information, pricing, policies, customer lists, customer data, and approved business materials.

Clients grant InfinityStorm the limited permission reasonably needed to host, process, reproduce, configure, transmit, and use Client Content for the purpose of providing the services.

Clients represent that they have the rights and permissions needed for content and data they provide.

11.2 Agency Assets

InfinityStorm retains ownership of its reusable or pre-existing templates, layouts, website frameworks, workflows, automations, snapshots, prompts, scripts, configurations, processes, systems, methods, documentation, training materials, code, know-how, and other reusable intellectual property (“Agency Assets”).

11.3 Operational License

During an active paid Membership, the client receives a limited, nonexclusive, nontransferable license to use, display, and operate Agency Assets solely as integrated into the services for the client’s own business operations.

That operational license ends when Membership ends, except for client-owned exports or materials that a written agreement expressly allows the client to retain.

Payment of a Setup Fee, Membership Fee, or Add-On fee does not transfer ownership of Agency Assets unless a separate written transfer expressly states otherwise.

11.4 Restrictions

Clients may not copy, resell, sublicense, reproduce, distribute, reverse engineer, duplicate, publish, transfer, or share Agency Assets except as expressly permitted in writing.

11.5 Portfolio and Marketing Use

InfinityStorm will not rely on these Terms as automatic permission to use a client’s name, logo, testimonial, identifiable screenshots, named results, or project details in public marketing.

Named portfolio use, testimonials, or case studies require separate permission or another applicable written authorization.

12. No Guarantee of Results

InfinityStorm does not guarantee:

• Inquiries, leads, bookings, or appointment volume
• Customers, revenue, profit, or return on investment
• Response rates, conversion rates, or customer replies
• Reviews, ratings, customer retention, or rebooking
• Search rankings, Google visibility, or advertising performance
• Filled cancellations or reduced no-shows
• Message delivery or carrier approval
• Payment-provider or platform approval
• Artificial-intelligence accuracy
• Uptime, integration availability, or uninterrupted service
• Any other specific business result

Results depend on factors outside InfinityStorm’s control, including the client’s pricing, availability, reputation, service quality, customer demand, market conditions, competition, location, response speed, staffing, advertising, customer behavior, platform behavior, and third-party providers.

13. Liability & Indemnification

13.1 Disclaimer

To the maximum extent permitted by law, the website, online services, and services governed by these Terms are provided “as is” and “as available.”

InfinityStorm disclaims implied warranties to the extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and noninfringement.

13.2 Excluded Damages

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profit, revenue, goodwill, business opportunity, or data arising from these Terms.

13.3 Liability Cap

Except for liabilities that cannot lawfully be limited and any exclusions stated in an applicable written agreement, each party’s total aggregate liability will not exceed the total fees paid to InfinityStorm during the twelve months immediately preceding the event giving rise to the first claim.

Pass-Through Costs and taxes paid to third parties are excluded when calculating that amount.

If a signed Services Agreement applies, its more detailed liability caps, exceptions, procedures, and remedies control.

13.4 Client Indemnification

Clients agree to defend, indemnify, and hold harmless InfinityStorm and its officers, employees, contractors, and representatives from third-party claims arising from:

• Client Content or data
• Client products, services, pricing, policies, or business operations
• Unlawful calls, recordings, texts, emails, reviews, or advertising
• Unlawful or improper consent, privacy, or data practices
• Violation of law, carrier rules, or provider rules
• Infringement of third-party intellectual-property rights
• Client misuse of the services
• Material breach of an applicable agreement

This obligation does not apply to the extent a claim results from InfinityStorm conduct for which liability cannot lawfully be shifted.

14. Governing Law & Disputes

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles.

Before filing a lawsuit, the parties will make a good-faith effort to discuss and resolve the dispute unless immediate court relief is reasonably necessary.

The parties consent to exclusive jurisdiction and venue in the state and federal courts serving Pierce County, Washington.

These Terms do not require mandatory arbitration.

15. General Terms, Updates & Contact

15.1 Electronic Records and Acceptance

Electronic acceptance, checkbox acceptance, electronic signatures, checkout records, and other electronic records may be used to form agreements and have the effect permitted by applicable law.

15.2 Authority

Anyone accepting these Terms or purchasing services on behalf of a business represents that they have authority to bind that business.

15.3 No Oral Modification

A verbal statement does not amend these Terms or an applicable Services Agreement. Changes must be documented through an accepted written method.

15.4 Severability

If any provision of these Terms is held unenforceable, it will be modified only to the minimum extent necessary or severed, and the remaining provisions will continue to the extent permitted by law.

15.5 No Waiver

A failure or delay in enforcing a provision does not waive the right to enforce it later.

15.6 Assignment

You may not assign or transfer rights or obligations under these Terms without InfinityStorm’s written consent. InfinityStorm may assign these Terms in connection with a merger, acquisition, business transfer, or sale of substantially all relevant assets, subject to applicable law.

15.7 Updates

InfinityStorm may update these Terms from time to time by posting a revised version with a new “Last Updated” date.

Updates apply prospectively unless otherwise required by law. Changes to an existing signed Services Agreement require the written method stated in that agreement.

15.8 Contact

For questions, support requests, billing matters, cancellation notices, or legal notices concerning these Terms, contact:

InfinityStorm LLC d/b/a InfinityStorm Systems
Email: [email protected]
Phone: 206-737-1006
Website: www.infinitystormsystems.com

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