Terms & Conditions

1. Who We Are

InfinityStorm Systems helps local service businesses simplify booking, follow-up, client communication, CRM organization, reminders, review requests, missed-call text-back, and automation.

2. Website Use

You may use our website for lawful business and informational purposes only. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit false information, upload malicious content, or use our website in a way that violates applicable law or third-party rights.

Website content is provided for general informational purposes and does not create a client relationship unless and until we accept your project, payment clears, and any required agreement or checkout process is completed.

3. Services

Depending on the selected plan or written scope, InfinityStorm may provide services such as:

• Websites, landing pages, and funnel pages
• Booking pages, calendars, forms, and booking flows
• CRM setup, lead dashboards, and pipeline organization
• Missed-call text-back, SMS, email, reminders, review requests, and follow-up automation
• Payment processing connections using supported third-party providers
• Client onboarding systems and basic support workflows
• AI-assisted chat, call handling, or follow-up features where available
• Reporting dashboards, technical SEO tune-ups, and optional add-ons

Specific deliverables, limits, prices, timelines, and included features are governed by the plan, proposal, checkout selection, invoice, statement of work, or written agreement accepted by the client.

4. Scope, Delivery & Changes

4.1 Scope

Each plan or project has its own scope. Work outside that scope may require a separate quote, written approval, upgrade, add-on, or change request.

4.2 Delivery

Delivery occurs when the website, page, CRM setup, automation, booking flow, or related system is made available in a functioning, review-ready, staging-ready, demo-ready, or live-ready state consistent with the selected scope. Minor edits, client preferences, optional enhancements, and non-critical revisions do not delay delivery for billing or completion purposes.

4.3 Timelines

Any launch timing provided is an estimate unless expressly stated otherwise in writing. Client delays, missing assets, missing access, slow approvals, third-party platform delays, domain/DNS delays, A2P/SMS registration delays, payment processor delays, and circumstances outside our reasonable control may extend timelines.

4.4 Revisions & Change Requests

Plans may include a reasonable pre-launch revision round for included deliverables. Major redesigns, new pages, custom automations, custom integrations, new service lines, custom copywriting, advanced AI development, advanced analytics, ads, or work outside the selected plan may require additional fees.

5. Pricing & Payment

5.1 Fees

Clients agree to pay the activation fee, membership fee, add-ons, usage-based charges, pass-through costs, taxes, and other approved charges associated with their selected plan or project.

5.2 Due Upon Acceptance

Unless otherwise agreed in writing, the activation fee and first membership fee are due immediately upon signing, digitally accepting, or completing checkout. Work begins only after payment clears.

5.3 Recurring Billing

Monthly memberships renew automatically each month. Annual memberships renew automatically each year unless canceled according to the cancellation terms in the applicable agreement or checkout terms.

5.4 Late or Failed Payments

Past-due balances may incur a finance charge of 1.5% per month or a $25 minimum, whichever is greater, unless prohibited by law. Services may be paused, restricted, suspended, or terminated if payment is not received within ten (10) days of the due date. A $49 reactivation fee may apply after payment is restored.

5.5 Third-Party and Usage Costs

SMS, email, phone, AI usage, call minutes, A2P registration, domain fees, ad spend, payment processing fees, platform fees, and other pass-through expenses are not included unless expressly stated in writing.

6. Refunds & Launch Fit Guarantee

Refunds are governed by the client’s Services Agreement, checkout terms, invoice, proposal, or written agreement. Unless otherwise stated in writing:

• The activation fee is refundable only before implementation work begins, except where required by law.
• Once implementation work begins, the activation fee is non-refundable.
• The first membership fee may be eligible for refund under the 14-Day Launch Fit Guarantee if the client cancels within the applicable launch window.
• Pass-through fees, third-party fees, usage charges, payment processing fees, A2P fees, domain fees, AI usage, SMS/email/phone usage, and ad spend are non-refundable.

The Launch Fit Guarantee does not guarantee a specific number of leads, bookings, reviews, rankings, replies, revenue, sales, return on investment, Google visibility, AI accuracy, message deliverability, or customer behavior.

7. Cancellation & Termination

Monthly memberships generally require at least seven (7) days’ written notice before the next billing date. Annual memberships generally require at least thirty (30) days’ written notice before renewal. If cancellation notice is received after the required window, the next scheduled charge may still process and cancellation may apply to the following billing period.

Cancellation does not waive unpaid balances, usage fees, pass-through costs, or other amounts owed. Upon cancellation or termination, we may deactivate Agency-managed websites, landing pages, automations, CRM access, dashboards, calendars, messaging tools, AI tools, and related systems.

Clients may request available exports of contacts, leads, and customer data from Agency-managed systems within thirty (30) days after termination, subject to technical availability, platform limitations, payment of outstanding balances, and applicable law.

8. Client Responsibilities

Clients are responsible for providing accurate information, timely approvals, required access, and all assets needed to complete the selected scope. This may include business details, service descriptions, pricing, policies, photos, logos, domain access, calendar rules, payment processor access, Google Business Profile access, customer lists, opt-in records, and other required materials.

Clients are responsible for their own business practices, customer communications, customer lists, advertising, review practices, pricing, policies, legal disclosures, and compliance with applicable laws and platform rules.

Clients agree not to use InfinityStorm systems to send spam, contact people without proper consent, upload purchased or scraped lists, manipulate reviews, publish false or misleading content, infringe intellectual property rights, violate platform rules, or engage in unlawful, harmful, deceptive, or abusive activity.

InfinityStorm does not provide legal, tax, accounting, accessibility, HIPAA, TCPA, CAN-SPAM, privacy, advertising, or regulatory compliance advice unless separately agreed in writing.

9. SMS, Email & Communications

By submitting a form, booking a call, completing checkout, or providing your contact information, you agree that InfinityStorm may contact you about your inquiry, project, account, services, billing, support, onboarding, and related business matters.

If you opt in to SMS or marketing communications, you may receive recurring messages by text, phone, email, or other communication channels. Message and data rates may apply. Consent is not a condition of purchase.

You may opt out of SMS messages by replying STOP or request help by replying HELP. You may opt out of marketing emails using the unsubscribe link or instructions in the email. Transactional or account-related communications may still be sent where permitted by law.

10. Third-Party Platforms & AI-Assisted Features

10.1 Third-Party Platforms

Our services may rely on third-party platforms such as GoHighLevel, LeadConnector, LC Phone, Twilio, Mailgun, Stripe, Square, Google, Meta, Microsoft, domain registrars, hosting providers, payment processors, analytics tools, AI providers, and other software or service providers.

We are not responsible for third-party outages, bugs, downtime, account suspensions, policy changes, message filtering, carrier blocking, payment processor holds, domain/DNS issues, software limitations, approval delays, or pricing changes.

10.2 AI-Assisted Features

Some plans may include AI-assisted chat, call handling, follow-up, copy, messaging, or lead-handling tools. AI features are tools, not human employees, legal advisors, medical advisors, financial advisors, or guaranteed sales agents.

AI outputs may be inaccurate, incomplete, delayed, unexpected, or inappropriate. Clients are responsible for reviewing and approving business-specific information used by AI tools, including services, pricing, policies, FAQs, booking rules, cancellation policies, hours, deposits, and customer-facing responses.

11. Ownership & License

Clients retain ownership of their own business content, including client-provided logos, photos, service information, customer lists, customer data, and approved business materials.

InfinityStorm retains ownership of its templates, layouts, workflows, automations, snapshots, frameworks, prompts, scripts, configurations, processes, documentation, internal systems, and technical methods (“Agency Assets”).

During an active paid membership, the client receives a limited, non-exclusive, non-transferable license to use the delivered system for the client’s own business. Clients may not copy, resell, sublicense, reproduce, distribute, reverse engineer, duplicate, or share Agency Assets without written permission.

We may reference a client’s business name, logo, website, screenshots, anonymized results, and general project details in our portfolio, proposals, case studies, or marketing materials unless the client opts out in writing before project kickoff.

12. No Guarantee of Results

InfinityStorm does not guarantee specific outcomes, including revenue, leads, bookings, rankings, reviews, customer replies, no-show reduction, sales, conversion rates, return on investment, Google visibility, ad performance, customer retention, or business growth.

Results depend on many factors outside our control, including the client’s pricing, availability, reputation, service quality, customer demand, market conditions, competition, location, response speed, advertising budget, customer behavior, and third-party platforms.

13. Liability & Indemnification

To the maximum extent permitted by law, services are provided “as is” and “as available.” InfinityStorm disclaims all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, InfinityStorm’s total liability is limited to the amount paid to InfinityStorm in the three (3) months immediately before the event giving rise to the claim.

InfinityStorm is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, lost business opportunity, reputational harm, customer loss, or business interruption.

Clients agree to defend, indemnify, and hold InfinityStorm harmless from claims, fines, penalties, chargebacks, carrier actions, platform actions, customer complaints, privacy claims, advertising claims, review claims, intellectual property claims, or third-party claims arising from client content, customer lists, messaging practices, consent practices, advertising, reviews, business operations, misuse of systems, or violation of law or platform rules.

14. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles. The parties agree to first attempt to resolve disputes through good-faith negotiation.

Eligible claims may be brought in Washington small claims court. For claims not eligible for small claims court, disputes shall be resolved in the courts located in Pierce County, Washington, unless both parties agree in writing to another dispute resolution method.

15. Updates & Contact

We may update these Terms from time to time by posting a revised version with a new “Last Updated” date. Updates apply prospectively unless otherwise required by law.

For questions about these Terms, contact us at [email protected]. For cancellation or account support, contact [email protected].

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